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Carmichael has designed and developed this new eLearning Programme with the needs of social enterprises and growing non-profits in mind.  Each module can be purchased individually or can be purchased here as a bundle. This bundle can be accessed for 12 months after purchase.

Governance and Charities Governance Code Carmichael (eLearning)

Structured as a practical and instructive 7.5 hours long eLearning course, the Governance and Charities Governance Code course and resource site provides you with a step-by-step approach to implementing appropriate standards of good governance in your non-profit organisation.

Employing Staff and Managing Human Resources (eLearning)

If your non-profit organisation employs staff, then be aware of the issues that can cause problems in the employer/employee relationship. Hire appropriately, manage fairly and motivate effectively if you wish to retain productive employees. All of this should happen within a human resources framework that adheres to all aspects of employment law, data protection and health and safety legislation. This course comes with a large amount of practical resources and templates.

Financial Management for Non-Profits (eLearning)

Every non-profit organisation must manage its finances in a transparent and effective manner. Indeed, funders, donors and beneficiaries, very much depend on board directors and trustees to make best use of all of an organisation’s resources, finance included. In this course, we will take a practical look at the elements of financial management that non-profits must get right.

Business and Organisation Development for Non-Profits (eLearning)

Different demands are placed on an organisation as it develops over time. Managing change, building resources, generating income and maximising impact all take careful planning. In this 4 hour course, we will take a practical look at levels of organisational planning and development of particular relevance to social enterprises and to non-profit organisations who may wish to scale their operations.

Marketing and Sales for Non-Profits (eLearning)

Marketing activity is essential in every non-profit organisation. It helps organisations to reach out to donors to ask for fundraising support. It helps organisations to communicate the good work carried out by staff and volunteers to a wider public, the local community and funders. It helps beneficiaries and service users to identify the non-profit organisations that can best support them.

In this course, we set out the marketing activities of most relevance to non-profit organisations. We pay particular attention to how marketing may be used to help organisations generate trading income and/or implement their organisational purpose i.e. mission.

Note: Once an e-Learning course is booked, it could take up to 48 hours for login details to be provided.

NOTE: When booking, please make sure to input all the correct contact details into the booking form as the information will be used to create learner profiles. Should information be entered incorrectly it could delay the booking process.

Course Overview

Marketing activity is essential in every non-profit organisation. It helps organisations to reach out to donors to ask for fundraising support. It helps organisations to communicate the good work carried out by staff and volunteers to a wider public, the local community and funders. It helps beneficiaries and service users to identify the non-profit organisations that can best support them.

In this course, we set out the marketing activities of most relevance to non-profit organisations. We pay particular attention to how marketing may be used to help organisations generate trading income and/or implement their organisational purpose i.e. mission. This course can be accessed for 12 months after purchase.

Target Audience

This course offers a practical insight into marketing and sales planning and is aimed at directors, senior managers and supervisors who do not have a professional background in marketing management.

Outline

Course Structure

The course is divided into 10 component parts and takes approximately 6.5 hours to complete. Participants should allow time to review the practical templates provided throughout the course. Topics are self-contained to facilitate micro-learning for the time conscious participant.

Lesson 1: Purpose

This lesson explains the purpose of marketing and introduces participants to key marketing concepts.

Topic 1: What is Marketing?

Topic 2: Defining the Marketplace

Topic 3: Identifying Competitors and Customer Groups

Lesson 2: Identifying Opportunities

This lesson will be of special interest to any social enterprise or non-profit organisation that wishes to identify opportunities to grow trading income.

Topic 4: Market Segmentation

Topic 5: Identifying Gaps in the Market

Topic 6: Market Research

Topic 7: Generating Business Ideas

Lesson 3: Products, Pricing and Distribution

The lesson explores some of the elements of the Marketing Mix i.e. tactics to help an organisation achieve its marketing objectives.

Topic 8: Product Decisions

Topic 9: Services Decisions

Topic 10: Setting Prices

Topic 11: Distribution Channels

Lesson 4: Promotion

There is a host of promotional tools that can be used by organisations to help them to communicate and engage with their communities, beneficiaries and clients.

Topic 12: Promotional Methods

Topic 13: Focus on Networking

Topic 14: Focus on PR and Event Planning

Lesson 5: Digital Marketing

Another form of promotion, digital marketing, helps organisations large and small to cost effectively share their marketing messages with a much wider audience than would be possible using traditional methods.

Topic 15: Inbound and Outbound Marketing

Topic 16: Online Advertising

Topic 17: Social Media Marketing

Topic 18: Search Engine Optimisation

Lesson 6: Customer Service

Good customer service matters in every organisation! This lesson explores customer service in the context of organisations operating in the Non-Profit Sector.

Topic 19: Customer Service in Context

Topic 20: Principles of Customer Service

Topic 21: Features of Excellent Customer Service

Topic 22: Customer Charter

Topic 23: Handling Customer Complaints

Lesson 7: Sales Management

If you want to grow trading income in an organisation, then you must engage in sales activities at some stage!

Topic 24: The Salesperson

Topic 25: Selling Skills

Topic 26: The Selling Process

Lesson 8: Marketing Plans

This lesson brings together learning gained in previous topics and identifies the information that should appear in marketing plans.

Topic 27: Developing Marketing Plans

Topic 28: Branding

Lesson 9: Website Development

This special purpose lesson focuses on website development and will be helpful to course participants who want to design a website from scratch or refresh their existing online presence.

Topic 29: Content Purpose and SEO

Topic 30: Keywords and Headings

Topic 31: Visual and Audio

Topic 32: Lists and Links

Topic 33: Forms and Messages

Topic 34: Reviewing Content

Topic 35: Creating a Style Guide

Topic 36: Web page Layout and Grids

Topic 37: Keeping Content Up-to-date

Topic 38: Working with Web Developers

Lesson 10: Marketing and Sales Templates

In this final lesson, we provide a fast and easy-to-access list of all the templates covered during lesson topics.

Note: Once an e-Learning course is booked, it could take up to 48 hours for login details to be provided.

NOTE: When booking, please make sure to input all the correct contact details into the booking form as the information will be used to create learner profiles. Should information be entered incorrectly it could delay the booking process.

Target Audience

This course is designed for social enterprises that are registered or intend to register as charities. It provides an easy-to-follow guide for board members, charity trustees, managers and volunteers tasked with implementing good governance practices that are compliant with the Charities Governance Code.

The course is also designed to help new charity trustees learn about their governance role and responsibilities and may form part of board induction training.

The resources and templates that accompany the course may prove helpful for trustees and managers who do not have a background in corporate governance or policy development. This course can be accessed for 12 months after purchase.

Outline

Structured as a practical and instructive 7.5 hours long eLearning course, the Governance and Charities Governance Code course and resource site provides you with a step-by-step approach to implementing appropriate standards of good governance in your non-profit organisation.

What is the Charities Governance Code?

The Charities Governance Code is made up of –

  • six principles of governance, which all charities should apply,
  • core standards that we expect all charities to meet when putting the principles into action, and
  • additional standards that reflect best practice for charities with high levels of income and/or complex organisational and funding structures and/or a significant number of employees.

The Code was written with volunteer-only charities and charities with a small number of paid staff in mind, as this reflects the reality of the charity sector in Ireland where these two groups make up the majority of registered charities.

Additional governance standards have been included, which more complex charities are expected to meet.

For these reasons, the Code is relevant for every charity operating in Ireland.

 

Note: Once an e-Learning course is booked, it could take up to 48 hours for login details to be provided.

NOTE: When booking, please make sure to input all the correct contact details into the booking form as the information will be used to create learner profiles. Should information be entered incorrectly it could delay the booking process.

Course Overview

Different demands are placed on an organisation as it develops over time. Managing change, building resources, generating income and maximising impact all take careful planning. In this 4 hour course, we will take a practical look at levels of organisational planning and development of particular relevance to social enterprises and to non-profit organisations who may wish to scale their operations. This course can be accessed for up to 12 months after purchase.

Target Audience

This course is designed with the needs of social enterprises and growing non-profits in mind. It provides a practical hands-on approach to business planning and organisational development for directors, senior managers and supervisors who do not have a background in business management.

Outline

Course Structure

The course is divided into 6 component parts and takes approx. 4 hours to review. Participants should allow time to review the practical templates. Topics are self-contained to facilitate micro-learning for the time conscious participant.

Lesson 1: Levels of Organisational Planning

This lesson explains how to develop strategic plans and operational plans and introduces participants to business planning.

Topic 1: How to develop a Strategic Plan

Topic 2: How to develop an Operational Plan

Topic 3: Business Models versus Business Plans

Lesson 2: Business Model Canvas

This lesson will be of special interest to any social enterprise or non-profit organisation that wishes to pursue a new income generating initiative.

Topic 4: How to use a Business Model Canvas

Topic 5: Key Questions for Non-Profits

Lesson 3: Business Plan

Business plans have been used to guide the development of organisations for well over one hundred years! This lesson looks at the elements of a business plan in depth.

Topic 6: The importance of Business Planning

Topic 7: Key Sections of a Business Plan

Topic 8: Situational Analysis

Topic 9: Market Analysis

Topic 10: Operations Management

Topic 11: Financial Projections

Topic 12: Monitoring Results

Topic 13: Resourcing the Plan

Lesson 4: Operational Planning

As organisations seek to scale resources acquisition and social impact, additional issues must be considered if the quality of service delivery is not to be compromised.

Topic 14: Capacity Utilisation

Topic 15: Scaling Non-Profit Organisations

Topic 16: Managing Cost Drivers

Topic 17: Managing Productivity

Lesson 5: Managing Change

Every organisation will face managing change at some stage in its development. Failure to do so successfully, can greatly undermine the aspirations and potential social impact of a non-profit.

Topic 18: The Nature of Change

Topic 19: Organisation Culture

Topic 20: Change Interventions

Topic 21: Change Management Integration Plan

Lesson 6: Business Development Quick Links

In this final lesson, we provide a fast and easy-to-access list of all the templates covered during lesson topics. Upon completion of the course, the lesson page can be accessed time and again thereafter.

 

Note: Once an e-Learning course is booked, it could take up to 48 hours for login details to be provided.

NOTE: When booking, please make sure to input all the correct contact details into the booking form as the information will be used to create learner profiles. Should information be entered incorrectly it could delay the booking process.

 

Course Overview

Every non-profit organisation must manage its finances in a transparent and effective manner. Indeed, funders, donors and beneficiaries, very much depend on board directors and trustees to make best use of all of an organisation’s resources, finance included. In this course, we will take a practical look at the elements of financial management that non-profits must get right. This course can be accessed for 12 months after purchase.

Target Audience

This course is designed with the needs of social enterprises and growing non-profits in mind. It provides a practical hands-on approach to financial management for directors, senior managers and supervisors who do not have a background in accounting or finance.

Course Structure

The course is divided into 6 component parts and takes approx. 3 hours to review. Participants should allow for additional time to review the practical templates and suggested reading material which accompany the course. Topics are self-contained to facilitate micro-learning for the time conscious participant.

Lesson 1: Introduction to Financial Management

This lesson provides an overview of the elements of financial management and provides a helpful glossary of terms typically used in accounting and business language.

Topic 1: The Language of Finance

Topic 2: Four Elements of Effective Financial Management

Topic 3: Working with an Accountant

Lesson 2: Planning and Budgeting

Planning and budgeting are one of the cornerstone elements of financial management. Aside from ensuring that a workable and resourced plan of action is in place, non-profit boards and managers must also consider the risks associated with their organisations, the level of reserves to hold and sources of funding.

Topic 4: The Role of Planning

Topic 5: Cash Flow and Sustainability

Topic 6: Sources of Funding

Topic 7: The Role of Reserves

Topic 8: Risk Management

Lesson 3: Financial Bookkeeping

The element most commonly associated with financial management, financial bookkeeping requires organisations to keep proper books of account so that a true picture of assets, liabilities, income, expenditure and cash flow can be ascertained at all times.

Topic 9: Bookkeeping Fundamentals

Topic 10: Record Keeping

Topic 11: Costing Products and Services

Lesson 4: Financial Controls

Transparency and accountability are essential in any non-profit organisation. Hence, a number of financial controls are required to manage the finance function in an effective manner.

Topic 12: Setting Financial Controls

Topic 13: Procurement

Lesson 5: Financial Reporting

The fourth element of financial management focuses on financial reporting. Every non-profit organisation produces financial reports of varying levels of detail and complexity.

Topic 14: Financial Reporting – Technical Requirements

Topic 15: Interpreting Financial Statements

Topic 16: Data for Board Decision-making

Lesson 6: Financial Management Quick Links

In this final lesson, we provide a fast and easy-to-access list of all the templates and practical resources covered during lesson topics. Upon completion of the course, the lesson page can be accessed time and again to access and download practical ready to use forms and policy documents.

 

Note: Once an e-Learning course is booked, it could take up to 48 hours for login details to be provided.

NOTE: When booking, please make sure to input all the correct contact details into the booking form as the information will be used to create learner profiles. Should information be entered incorrectly it could delay the booking process.

Course Overview

If your non-profit organisation employs staff, then be aware of the issues that can cause problems in the employer/employee relationship. Hire appropriately, manage fairly and motivate effectively if you wish to retain productive employees. All of this should happen within a human resources framework that adheres to all aspects of employment law, data protection and health and safety legislation. This course comes with a large amount of practical resources and templates which can be accessed for 12 months after purchase.

Target Audience

This course is designed with the needs of social enterprises and growing non-profits in mind. It provides a practical hands-on approach to human resource management for directors, senior managers and supervisors who do not have a background in human resources management.

Outline

Course Structure

The course is divided into 7 component parts and takes approx. 6 hours to complete. Topics are self-contained to facilitate micro-learning for the time conscious participant

Lesson 1: Employing staff – Adhering to Legal Obligations

This lesson focuses on some of the practical considerations that must be addressed to ensure that an organisation complies with its obligations under Irish employment legislation. Three core topics are covered in this lesson.

Topic 1: Employment Law

Topic 2: Health and Safety

Topic 3: Data Protection

Lesson 2: Working with Suppliers

Most non-profits need to work with suppliers and contractors to get their products and services to market, or to help them to meet their reporting obligations. This course addresses the subject from the perspective of how to source suppliers and manage relationships.

Topic 4: Sourcing Suppliers and Contractors

Topic 5: Managing Supplier and Agency Relationships

Lesson 3: Recruiting Employees

The employee recruitment process is explored in lesson 3 and introduces participants to the many factors that impact the sourcing and recruiting of competent and motivated employees. Seven core topics comprise the lesson.

Topic 6: Human resources planning: staffing levels and business objectives

Topic 7: Setting terms and conditions of employment

Topic 8: Creating Job profiles

Topic 9: Sourcing employees

Topic 10: Screening and interviewing potential employees

Topic 11: Selection and reference checks

Topic 12: Staff induction and initial training

Topic 13: Community Employment Schemes

Topic 14: Hosting Work Placements

Lesson 4: Maintaining Employment Records

General data protection regulation aside, a non-profit is legally obliged to retain certain employment records for the people employed in the organisation. The lesson explores this important requirement from the perspective of setting up and retaining employment records.

Topic 15: Setting up staff files

Topic 16: Retaining employment records

Lesson 5: Managing and Motivating Employees

Managing and motivating employees is at the heart of human resource management. There are a multitude of factors that can affect staff motivation as reflected in the eight core topics that comprise the course.

Topic 17: Theories of motivation

Topic 18: Managing teams

Topic 19: Reward System

Topic 20: Setting performance standards

Topic 21: Managing performance

Topic 22: Recognising good performance

Topic 23: Handling grievances

Topic 24: Identifying staff training and development needs

Lesson 6: Developing Employment Policies

A social enterprise or non-profit demonstrates its commitment to adhering to employment legislation through the range of policies it adopts. Policies relating to the management of employees are typically contained in an employee or company handbook.

Topic 25: Identifying policy requirements

Topic 26: Setting internal controls

Topic 27: Developing an employee handbook

Lesson 7: Human Resources Templates

In this final lesson, we provide a fast and easy-to-access list of all the templates and practical resources covered during lesson topics. Upon completion of the course, the lesson page can be accessed time and again to access and download practical ready to use forms and policy documents.

 

Note: Once an e-Learning course is booked, it could take up to 48 hours for login details to be provided.

NOTE: When booking, please make sure to input all the correct contact details into the booking form as the information will be used to create learner profiles. Should information be entered incorrectly it could delay the booking process.